Inconsistent Customer Service Destroys Customer Trust
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YouTubeShep Hyken: Customer Service & CX Expert
Inconsistent Customer Service Destroys Customer Trust
Brittany and I were talking about something that happens to almost every customer at some point. You call a company, ask a question, and get one answer. Then you call again and get a completely different one. That small moment can quietly damage trust. In this episode, we talk about why consistency matters more than companies realize and how ...
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