Zendesk Training
Our free learning paths and on-demand courses for Zendesk developers will teach you how the Zendesk Developer Platform tools can help you extend the potential of your Zendesk account.
On-Demand: Get to know Zendesk basics
Description Get to know user types and roles, the anatomy of a ticket, and begin to explore the Agent Workspace. Audience Agents who are new to Zendesk. Recommended Pre-requisites None
Foundational Support Learning Path - Zendesk
‣ Audience: This path is designed for admins who are new to Zendesk's foundational email ticketing solution, also known as Zendesk Support. ‣ Available Languages: Access this learning path in other …
Guide / self-service Learning Path - Zendesk
‣ Audience: Zendesk admins who want to deflect tickets with a knowledge base ‣ Available Languages: Access this learning path in other languages: Spanish, French, Japanese, Portuguese, and German.
Omnichannel Agent Learning Path - Zendesk
Omnichannel Agent Learning Path Learn how to engage with customers through multiple channels using Agent Workspace Register | FREE
Explore / analytics Learning Path - Zendesk
‣ Audience: Zendesk admins new to the Agent Workspace You should complete this path if you are a Zendesk admin or manager who wants to understand and act on your reporting data.
Zendesk Support Administrator Learning Path
This path outlines the courses you need to successfully administer Zendesk Support. About this path Need to get up to speed on Zendesk Support quickly and make the most of its admin tools? The …
Zendesk Training
Admin Training Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine All Courses
Certification: Zendesk Support Administrator Expert Exam
If you’ve mastered Zendesk Support and you run your operations like a well-oiled machine, it’s time to validate your skill set by becoming a Certified Zendesk Support Administrator Expert.
基本的なSupport - Zendesk
‣対象グループ：このパスは、Zendeskの基本的なメールチケットソリューション（つまりZendesk Support）を初めて利用する管理向けに設計されています。