As mobile/cellular services become commoditized and coverage improves, enterprises should do the following: Stop providing guest WiFi – I wrote about this a few weeks ago as seen here. Stop paying $40 ...

Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect newsletters ...

This website (the “Site”) is operated by Informa Tech, a trading division of the Informa Group. The parent company of the Informa Group is Informa PLC. Informa Tech (“Informa Tech”, “we” or “us”) is ...

The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

The modern digital workplace is transforming how organizations operate, communicate, and collaborate. This new reality means everyone is connected, no matter where they are in the world. The ...

Reports Want AI Agents? Upgrade Your Tech Stack Newly published research from Tray.ai reveals that 42% of surveyed enterprises plan to build over 100 AI agent prototypes and 68% are budgeting $500,000 ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

“Agentic” is the latest buzzword that’s so new it hasn’t found its way into (Webster’s) dictionary yet, but it’s all over the web. Several CCaaS providers, including Cisco, Five9, and Talkdesk have ...

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

As part of AWS re:Invent 2024, Amazon Connect introduced multiple new features including generative AI-powered customer segmentation for targeted campaigns and native WhatsApp integration for ...