In a world where brand loyalty is fleeting and customer attitudes are changing by the hour, predicting—rather than just reacting—has been a game-changer. The future of customer experience (CX) is ...

This State of Self-Service Report examines the current state of self-service and how mature organizations are in their ...

With the rise of generative and agentic AI, organizations face new opportunities, but what is the real business impact? TDWI recently conducted a new research survey about AI use and found trends ...

The pressure is rising. In 2025, data and analytics leaders must go beyond experimentation to deliver AI at scale, evolve governance, and align architecture with emerging use cases. At the Modern Data ...

Many organizations are still struggling to turn chaotic data into real business outcomes. If that sounds familiar, you might not be thinking of your data as a product. Treating data as a product, with ...

It is challenging—yet exciting—to compete, collaborate, innovate, and drive efficient business and IT operations in today’s roller-coaster world of continuous changes. Organizations of all sizes need ...

Data practitioners want to take advantage of emerging AI techniques, but they need access to quality data of diverse types that comes from across a distributed environment. Unstructured data, for ...

Data engineering is essential to achieving innovation in AI, analytics, and data-rich business applications. Data engineers ensure that data is fit for today’s data-driven organizations. Data ...

Data is valuable—bad data is expensive. As organizations rely more on data to fuel decisions and power large language models, the cost of poor data quality has soared. Missing, inaccurate, or ...

Your enterprise already uses operational data—such as customer information, financial transactions, and inventory levels—to improve processes and customer experience. But if this information isn’t ...

As the year kicks off, organizations and companies across the globe are continuing to pour resources into AI. According to reporting from IDC, AI is set to have a $20 trillion impact on the global ...

If you have an older, traditional MDM system, it may be holding you back now. Not only do these systems often lack the scalability and performance needed for today’s massive data volumes, but they ...