A new book, “The Augusta Principles,” explores how the Masters shares something in common with the most respected brands in ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

At its best, AI extends team capacity without undermining trust: handling after-hours inquiries or surfacing red flags in ...

Tata Consultancy Services (TCS) has won a five-year mandate from Vodafone Idea (Vi) to transform the telecom operator’s ...

The 2025 CX Landscape Report highlights AI’s role in delivering clear benefits in operational efficiency and elevating ...

As part of this partnership, Vodafone Idea will utilise TCS's flagship products for integration across customer touchpoints ...

First City Monument Bank, one of Nigeria’s leading customer-focused financial institutions, has entered into a strategic ...

For more than 20 years, clients have trusted Concentrix to design, build, and run brand experiences that outpace the competition. This latest recognition highlights the company’s proven track record ...

Around the world‭, ‬terminals are being redesigned as experience hubs that blend luxury‭, ‬innovation‭, ‬wellness‭, ‬and ...