Zapier reports that shadow AI refers to unapproved use of AI tools by employees, posing risks to security and productivity.

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Fresh bread doesn't get much better than the rolls from Texas Roadhouse. From the cinnamon butter to the in-house dedication, ...

Customer loyalty isn't dead because customers have become terrible people. It died because the world became a better place ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Nvidia's growth has been impeccable, but its sales are heavily concentrated among a small number of massive buyers.

Cracker Barrel reported good financial results for Q4 2025, but that was before the rebrand backlash. Since then, traffic ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

Zapier reports that AI automation enhances traditional automation by combining intelligent technologies, improving efficiency ...

It took Optus 32 hours to notify the public of a catastrophic failure of its network that dropped at least 600 Triple Zero ...