Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Fresh bread doesn't get much better than the rolls from Texas Roadhouse. From the cinnamon butter to the in-house dedication, ...

Zapier reports that shadow AI refers to unapproved use of AI tools by employees, posing risks to security and productivity.

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

French luxury conglomerate Kering, parent of Gucci, Saint Laurent and Balenciaga, confirmed a data breach that puts millions ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...