Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

NEW YORK (MarketWatch) -- Whether you own an Apple, Dell or HP computer, there's probably going to come a time when you need some computer support. According to Consumer Reports, Apple is tops when it ...

Shara Tibken was a managing editor at CNET News, overseeing a team covering tech policy, EU tech, mobile and the digital divide. She previously covered mobile as a senior reporter at CNET and also ...

Q. I want to buy my husband a laptop that comes with great tech support because he always has a million questions. Who has the best? A. Like any computers, laptops don’t always perform perfectly. If ...

The FBI is warning people to be alert to the threat of technical support scams, in which criminals pose as support staff from computer or software companies and try to trick unsuspecting PC users into ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

Small and midsize businesses have most–if not all–of the same IT needs as larger organizations, but they lack the resources and dedicated IT departments to manage them. At the same time, ...