Q: How do non-verbal communication skills affect conflict resolution? A: Often, we think about communication in terms of words alone; however, a large part of communication is non-verbal. In what ways ...

Have you ever noticed or been conscious of how often you communicate non-verbally with your partner, business associates, friends, and family? People regularly make assumptions about other people’s ...

When conflicts arise, whether with a client or a business partner, destructive communication techniques escalate minor issues into major problems. Constructive communication helps you resolve ...

BUFFALO, N.Y. – From dating sites to job interviews to law enforcement, decision making would be much easier if there were some mannerism that served as a guaranteed indication of a lie. Unfortunately ...