Businesses can receive feedback in a number of ways, and social media is a favorite venue for customers to share their experiences: On Facebook, a customer can either recommend or not recommend your ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When it comes to customer experience (CX), Walt Disney’s timeless advice has never been more ...

As a recession looms over the economy, business leaders are channeling significant energy into a strategy to recession-proof their business model. But a recession doesn’t necessarily need to equate to ...

Why Customer Convenience Matters One of the biggest mistakes that executives and business owners make is to forget that they’re human as well. Software and AI are amazing, but they can’t understand ...

Journalists ask questions, and people answer them. This is how the business works, and how it’s always worked. But: Why? Why do people tell us their stories? Why do they let us into their lives, their ...

PETER BELL, CEO of StorageNetworks, knows his company is in the right market at the right time. While a recent wave of storage hardware vendors such as Hitachi and Fujitsu have urgently tried to ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

In an era where customers' expectations are quickly rising, it's more important than ever for financial enterprises to offer great experiences. Other industries, such as travel and e-commerce are ...

Over the past several months, many businesses in downtown Burlington have closed. A few are saying that ongoing construction and other challenges facing the city have made it difficult to stay open.