Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

For two decades, embattled consumers knew having investigative journalist Jesse Jones on their side could very likely make ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

It’s better to focus on what you know you do best and keep retooling and refining that product or service, even if it means ...

The Ministry of Higher Education and Scientific Research (MoHESR) held a virtual workshop dedicated to federal universities, as part of its Customer Councils series, to improve the quality, efficiency ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Greater emphasis will be placed on service delivery as the government department formerly known as the Corporate Affairs and ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

Wendy’s is focusing on operations, McDonald’s on loyalty and Taco Bell on digital ordering. How can each approach keep ...

When working with third-party delivery apps, restaurants should focus on what they can control, namely order accuracy and a ...