As a services business, this can be a huge distraction and a juggling act. When you’re growing, it’s tempting to take every type of client on. But as ...
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A jury will look at whether Amazon tricked customers into joining Prime — and made it hard to leave
Chun also ruled that two Amazon executives named as individual defendants — Neil Lindsay and Jamil Ghani — were so entwined ...
When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...
The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...
Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
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A Difficult Customer Rants At An Innocent Employee, But She Knows She Wasn’t In The Store When The Incident Occurred
We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...
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His Customer Was Being Difficult And Demanding So He Outsmarted Her By Pretending To Give In To Her Request
Some customers will argue to get their way on matter what. This man working at a computer store encountered a customer who brought in a “defective” mouse. He examined the product and said it worked ...
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