As a services business, this can be a huge distraction and a juggling act. When you’re growing, it’s tempting to take every type of client on. But as ...

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...

The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...

We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

this is a smart and money saving move on their part. these customers most likely will call whatever their carrier is. When i worked for Cingular at the time, our Area regional manager had to fire a ...

Some customers will argue to get their way on matter what. This man working at a computer store encountered a customer who brought in a “defective” mouse. He examined the product and said it worked ...