A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

How to keep choices open, status honest and people available when rails wobble. Dr Gulzar Singh examines how banks can ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

A customer service expert has been appointed as the director of operations of Guernsey's Revenue Service with responsibility ...

Select Garage Doors has announced the expansion of its service capabilities to meet increasing demand for residential and commercial garage door solutions in Lakewood and surrounding areas. The ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Precise Systems acquired Mission Focused Systems to expand its portfolio in advanced engineering, digital transformation and ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Abstract: In vehicular edge computing networks (VECNs), service migration among edge servers is critical to addressing the challenge of service interruption caused by high mobility of vehicles and ...