The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

A pair of flaws in Microsoft's Entra ID identity and access management system could have allowed an attacker to gain access ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

How to keep choices open, status honest and people available when rails wobble. Dr Gulzar Singh examines how banks can ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

HONG KONG, Sept. 01, 2025 (GLOBE NEWSWIRE) -- GPTBots.ai, a leading enterprise-grade AI agent building platform. Breaking Boundaries in Digital Transformation: How Traditional Manufacturers Are ...

The franchisor of the McAlister's Deli restaurant chain was hit with a patent infringement lawsuit on Aug. 21 in Texas Eastern District Court over its restaurant operation and customer service systems ...

Air France and KLM are warning customers about a new data breach that hit their customer service platform. Hackers accessed personal details including names, emails, phone numbers, loyalty program ...