A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Hanwha Power Systems America(HPSA) announced the opening of their first U.S. based Compressor Service & Packaging center in ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Vodafone Idea has partnered with Tata Consultancy Services (TCS) for a five-year engagement to transform its business support ...

The SCRM system, or Social Customer Relationship Management system, is an intelligent tool that combines social media and ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet newspapers to reporter bias.

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

As part of this partnership, Vodafone Idea will utilise TCS's flagship products for integration across customer touchpoints ...

Unveiling the Amazing Secrets Behind Call Center System Prices: You Wouldn't Believe the Cost-Effectiveness ...

Open banking has emerged as the critical bridge between outdated systems and the financial operations enterprises need to ...

A customer service expert has been appointed as the director of operations of Guernsey's Revenue Service with responsibility ...