Vodafone Idea has partnered with Tata Consultancy Services (TCS) for a five-year engagement to transform its business support ...

The J.D. Power 2025 Certified Customer Service Program recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, ...

As part of this partnership, Vodafone Idea will utilise TCS's flagship products for integration across customer touchpoints ...

For businesses that prioritize their customers, the emergence of AI-powered agent help software is becoming indispensable.

The city of Grand Rapids is considering becoming its sole trash service provider, meaning residents would no longer be able to use private companies for refuse collection.

Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call ...

NHTSA issues recalls for Altec, Ford, Kenworth, Orange EV, and Rivian trucks, addressing critical safety risks affecting ...

Models are the new microprocessors, and context is their raw material. This shift expands IT services from competing for IT ...

At its best, AI extends team capacity without undermining trust: handling after-hours inquiries or surfacing red flags in ...

Toyota and Hyundai are recalling a combined 1.1 million vehicles due to problems with the instrument panel displays and seat ...

India's largest IT services company Tata Consultancy Services (TCS) has been selected by Vodafone Idea to transform its ...

Energy experts are weighing in on the Nigerian Electricity Regulatory Commission’s (NERC) proposed regulation that would allow solar power users ...