Joanna Palumbo didn’t always envision herself with a life in government, or in East Williston. But that changed when life unexpectedly pushed her into her ...
Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...
AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...
Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...
PALO ALTO, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) ...
Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...
The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
Abstract: In vehicular edge computing networks (VECNs), service migration among edge servers is critical to addressing the challenge of service interruption caused by high mobility of vehicles and ...
A satellite-to-phone service using Globalstar's low-Earth-orbit (LEO) satellites is expected to be available in Thailand at the end of 2026. The move will benefit satellite operator Thaicom, the local ...
Australia’s Commonwealth Bank has provided a useful example of how not to introduce AI tools after being forced into an embarassing clim-down. The bank had recently announced 45 customer service ...
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