The best business phone services are packed with communication features that go beyond basic calling capabilities. From video conferencing to team chat, texting and automation, teams get everything ...

Worcester residents will soon be able to address any city-related issue 24 hours a day, seven days a week. The city is preparing to implement a 24/7 311 customer service hotline, which will be ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of situation that, theoretically, AI should make easier. That, however, is not ...

NatWest Bank is working with Accenture to replace multiple customer support tools with technology from Microsoft, which it said will save time and enable staff to provide more personalised services to ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, announced today that the company’s AI phone ordering technology has crossed ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

If you’ve ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy. In a ...

If you've ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...