Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people ...

Energy security and decarbonization are driving factors for international energy company SEFE, which stands for Securing Energy for Europe. Serving more than 50,00 customers across Europe, SEFE plays ...

A Milwaukee woman is facing a felony charge after allegedly tracking a DoorDash driver to her home and smashing her car with a tire iron — all over a missing “chicken wing” order, according to a ...

The IRS has a strategy to provide a better level of customer service to taxpayers over the next three years and beyond. But the IRS appears no closer to implementing the strategy, which was submitted ...

Workday, one of the largest providers of human resources technology, has confirmed a data breach that allowed hackers to steal personal information from one of its third-party customer relationship ...