In previous articles, we have seen that the voice of the customer is not simply about collection and aggregation; it is only by integrating public and private touchpoints that we can avoid ...

The entity managing bankrupt crypto exchange FTX has filed a lawsuit in Delaware’s U.S. Bankruptcy Court to recover more than $1 billion it claims was ...

In the new round of AI technology revolution, AIGC (Generative Artificial Intelligence) is gradually penetrating various industries, especially in the customer service field. As customer service ...

Platform integrity has never been more critical for retailers across their in-person and online customer experiences.

Attorneys and other compliance experts say it's important that financial advisors greet any type of negative feedback with a ...

The NDPSC and four other states have filed a complaint against MISO’s Tranche 2.1 project, alleging that the project’s costs are overstated and the benefits are not worth the price tag.

Carleton survey reveals 60% of organizations struggle with mortgage compliance challenges while two-thirds face monthly loan ...

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe ...

The Optus brand faces an expensive and lengthy rebuild following the latest outage with brand experts questioning if Singtel ...

We love Costco as much as the next person, but unfortunately, some products are completely subpar. You can thank Reddit for these must-avoid items.

If you are considering a 2015 Chevy Silverado, maybe pump the brakes. Here are five reasons owners say you should steer clear ...

The new CMO strategy centers on AI marketing teams that balance automation with human oversight to deliver growth, speed and ...