In the telemarketing outbound scenario, work order management is a key element supporting the closed-loop of enterprise ...

Are you aware how bad things are there? How surgeons have been let go? Does the public have a clue what’s going on there?

A focused leader in document management for 25+ years, Computhink’s Contentverse delivers enterprise-grade, customizable EDMS ...

With over 66 million Nigerians enrolled on the Bank Verification Number system, the Central Bank of Nigeria has introduced a Customers’ Bill of Rights to safeguard bank users, highlighting their ...

To ensure timely resolution of customer concerns, the support system is organised into four priority levels. Complaints are categorised based on criticality, ranging from Priority 1 (P1) to Priority 4 ...

The Triple Zero outage has – again – undermined public confidence in the accident-prone company’s ability to operate an ...

International quality management system accreditations that are given to Ethiopian institutions are testament to the nation's resilience, Labor and Skills Minister Muferihat Kamil said.

Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call ...

Smart home providers aim to make the installation and ongoing user experience as simple as possible; however, customers often ...

Barclays Bank has received a formal complaint from journalist Martin Blackham alleging anti-Semitism at its Leicester branch after his account was frozen, prompting calls for an urgent investigation.

ANZ has agreed a peace deal with the corporate regulator, agreeing to pay a $240m fine covering four different investigations ...

Business Insider obtained internal documents laying out Dell's plans to transform its internal systems and prepare for the ...