Stellantis N.V. ( NYSE: STLA) disclosed that it detected unauthorized access to a third-party service provider's platform that supports its North American customer service operations. The automaker ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

Forecasts that AI could erase tens of millions of jobs by the end of the decade appear to be making the notion of a ...

Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

The proposed regulations on the "no tax on tips" provision of the One Big Beautiful Bill Act outline which jobs and tips ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

As the Expo 2025 Osaka, Kansai approaches its closing on Oct. 13, companies are actively seeking to recruit pavilion staff ...

Fourteen young people living with disabilities from Witbank have taken their first steps towards running their own businesses ...

Fosse Park in Leicestershire is offering a variety of job opportunities across major brands, including Next, Flannels and ...

Artificial intelligence and automation are transforming Europe’s banking sector, reshaping employee roles, working models and ...

Citing "egregious misconduct and a pattern of misconduct," a state utilities regulator took steps to fine a competitive ...

Global report from Contentful and Atlantic Insights finds nearly half of marketers rank data analysis and interpretation as a ...