The launch of "Build Your Offshore Team" supports Innovature BPO’s mission to simplify outsourcing decision-making by ...

Genpact is transitioning from a legacy BPO provider to a digital-first transformation partner. Click here to read why G stock ...

While traditionally part of manufacturing, business process outsourcing (BPO) — in which companies work with third-party vendors to manage business operations — has grown beyond this one industry.

The global healthcare BPO services market is set to witness a growth rate of 9% in the next 5 years. Transition to ICD-10 ...

The ISG Star of Excellence™ CX Insights Report evaluates enterprise buyers' satisfaction with service and solution providers across six key performance areas. The second-quarter report finds only 54.8 ...

STAMFORD, Conn.--(BUSINESS WIRE)--U.S. insurance carriers are turning to business process outsourcing (BPO) providers to help them navigate a new way of doing business and meet rising customer ...

Obviously one of the most important reasons today’s executive chooses to consider BPO is for the potential cost savings offered to the organization during the long term. However, cost is just one ...

Want to understand BPO live transfers and how they’re reshaping debt settlement? You’re in the right place. For the last ...

SYDNEY--(BUSINESS WIRE)--Spurred by competition and rising customer expectations, insurance carriers in Australia are rushing to design and deploy innovative digital products, and they are turning to ...

STAMFORD, Conn., Oct. 24, 2019 /PRNewswire/ -- The insurance industry is rapidly adopting new technologies, and carriers are looking for business process outsourcing providers to help solve their ...

Last month, almost one third of India was in the dark. A massive electrical grid failure brought inter-city trains, local subways, elevators and shop lights to a grinding halt. BPO centers ran ...

GREENWOOD VILLAGE, Colo. & MUMBAI, India--(BUSINESS WIRE)-- Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia ...