A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Retailers leaned into AI because the math made sense. Millions of shoppers. Thousands of questions every day. A human team ...

Tech companies layoffs in 2025 hit 166,000 jobs, with Intel, Microsoft, and IBM leading as AI accelerates workforce cuts.

While Generative AI promotes the intelligence of Sobot AI, Multi-faceted AI empowers different groups of people to use Sobot AI more intelligently. Sobot Multi-faceted AI consists of 3 key components: ...

Rulebase is building AI “coworkers” to review customer interaction, keep fintechs compliant, and take the grunt work out of ...

AI is not going to replace human workers — at least not in customer service. What it will do is transform how we work, making us more productive and efficient when implemented correctly. Understanding ...

AI works better when one agent thinks and another acts — splitting context from execution makes conversations smoother and ...