We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

The ISG Buyers Guides™ for Contact Centers are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is ...

New integration delivers real-time sync between sales and support, eliminating silos and boosting customer experience. CALABASAS, Calif., Sept. 5, 2025 /PRNewswire/ -- Faye, a global leader in ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

(Bloomberg) --President Donald Trump said that Meta Platforms Inc. is planning to spend $50 billion on its massive data center in rural Louisiana. Trump, speaking Tuesday during a Cabinet meeting, ...

Massachusetts lawmakers may be on summer break, but their actions are still making the news, including a project that could be one of Western Massachusetts biggest ever. A $4 billion data center ...

This story is sponsored by Intermountain LiveWell. Intermountain Children's Health is opening a new Behavioral Health Center in Taylorsville to expand mental health services to families in Utah, where ...

Kadlec Neurological Resource Center in Richland to close. Hospital to continue some of the center’s free services. Programs for seniors, including mall walkers, will shift to another nonprofit.

President Trump went on a late-night attack against NBC and ABC News on Sunday, deriding them for what, in his view, was “biased” coverage and said he would be in favor of the Federal Communications ...

TAYLORSVILLE — Primary Children's Hospital, donors and the state of Utah are helping to address a mental health crisis among children and teenagers. One of the ways they are doing this is through a ...