The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support ...

The ISG Buyers Guides™ for Contact Centers are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is ...

Lovable specializes in helping people build apps and websites, especially people with no coding experience. It's one of the ...

"This integration creates a powerful bridge between sales and support," said David Faye, CEO of Faye. "By giving teams shared visibility into customers, we're helping organizations work smarter, ...

IDC predicts that by 2025, more than 60% of companies worldwide will prefer AI-driven customer interaction platforms as their ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

According to the New York City Department for the Aging, almost a third of senior citizens do not own a computer or tablet - ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.