Customer service is slowly moving toward a more self-service model, and organizations need to consider how that model will fit in their current customer service strategy. Zendesk, a provider of cloud ...

SEATTLE, WA--(Marketwired - Dec 18, 2014) - AnswerDash, the world's leading provider of contextual answer technology for websites, today announced a significant technology integration with Zendesk ...

AnswerDash, a provider of contextual answer technology for Web sites, today announced a technology integration with Zendesk Help Center to further customer self-service initiatives for Zendesk clients ...

The company has found that, for most customers, agents powered by GPT-5 can solve more than 50% of tickets — and in some ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced it is partnering with Zendesk, Inc. (NYSE: ZEN), a ...

For a company that has been effectively selling the same product since 1873, Levi’s clearly knows something about keeping its customers happy. From its original pair of blue jeans – dubbed “stronger ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...