Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

A Redditor claimed they were charged a new kind of fee while dining at a nearly empty restaurant. The charge, which was added ...

ANZ Group agreed to pay A$240 million ($159.5 million), the Australian corporate regulator's largest-ever penalties against a ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Atlassian said the decision reflects the company’s core philosophy. “The decision to EOL Data Center products is core to ...

Office Depot fired a worker after a viral video showed staff refusing to print posters for a vigil honoring Charlie Kirk, the ...

Jaguar Land Rover said some customer data has been compromised after the British carmaker was hit by a cyberattack that’s ...

Ford topped the auto industry in customer loyalty during the first half of 2025, while General Motors Co. led among ...

Air Cambodia said it could buy up to 20 Chinese-made C909 regional jets, adding Cambodia to a growing list of Southeast Asian ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.