Choose from our list of strategies to improve your employee net promoter score. Find out which ones work best for your ...

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Fred Reichheld, the creator of net promoter score, cites an unlikely ...

Lululemon is currently in the race to win the crown for the worst stock of 2025 -- a title its shareholders would prefer it ...

Air India CEO Campbell Wilson on Sunday drew attention to the airline's operations in recent days, stressing that the rate of ...

On September 5, market research agency J.D. Power announced that it will release the Brand Reputation Index NPS (Net Promoter Score) on October 17. The aim is to drive continuous optimization across ...

IBM's AI in HR journey was "rocky," but it highlighted the transformative power the tech is having on HR's capacity for ...

On the eve of the official launch of the 2026 Lantu Dreamer, Lantu Automobile CEO Lu Fang posted a lengthy Weibo message. By the time I reached the third line, I realized this CEO has a bit of a ...

Measuring awareness, consideration, conversion, and loyalty reveals how brand marketing drives real business outcomes.

The Norman Public Schools Board of Education approved policy updates about immigration, discrimination and child abuse, and reviewed strategic plan survey results at its Monday evening meeting.

How do we produce better health outcomes and an exceptional experience at a lower cost, at scale, every day? Learn how a large health care services company is striving to serve its population’s ...

For more than a century, Radio Flyerʻs brand prop has been synonymous with old-school driveway play. The red wagon sitting in ...