A single employee of an overseas customer support center in India allegedly collected the personal information of more than ...

We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

Celestica stock is rated Buy as 2Q revenue jumps 21% on strong 800G data center hardware demand. See why CLS stock leads ...

Pricing is notoriously hard to change. It impacts revenue immediately, involves risk, and requires alignment between product, ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

In the world of luxury watches, few names carry the prestige and timeless appeal of Rolex. From the iconic Submariner to the ...

The days of planning a trip to one neighborhood bank branch are not quite over, but they are fading into the financial ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

The Rail Customer Coalition, which represents the manufacturing, agriculture, and energy industries, has told federal ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...