Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

Zapier reports that AI automation enhances traditional automation by combining intelligent technologies, improving efficiency ...

A man in Pennsylvania and his alligator were denied future entry into a Walmart in West Brownsville, Pa. Wesley Silva, 60, ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Mystery Shop finalist says customers like to shop at convenience stores where they’re well known, treated well ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...