Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

As the iPhone Air goes eSIM-only, and some of the best Android phones also drop the SIM card tray, here's a look at the eSM, ...

A man in Pennsylvania and his alligator were denied future entry into a Walmart in West Brownsville, Pa. Wesley Silva, 60, ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

Artificial intelligence is transforming customer service in 2025, with AI chatbots, predictive analytics, and cross-industry ...