TCS said that the partnership will help Vodafone Idea to unlock new capabilities in customer experience by deploying a ...

A single employee of an overseas customer support center in India allegedly collected the personal information of more than ...

We hosted our second business summit in India where we showcased tools and features that will empower businesses of all sizes ...

Online travel platform Agoda has confirmed the layoffs of customer support staff in its Singapore, Shanghai, and Budapest ...

Celestica stock is rated Buy as 2Q revenue jumps 21% on strong 800G data center hardware demand. See why CLS stock leads ...

Riders trying to call a customer service representative may not be able to connect directly because of ongoing technical issues, PRT officials say.

Pricing is notoriously hard to change. It impacts revenue immediately, involves risk, and requires alignment between product, ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

The AI assistant in Zoom's working environments is getting an agentic update. This will help both users and potential ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

In the world of luxury watches, few names carry the prestige and timeless appeal of Rolex. From the iconic Submariner to the ...

The days of planning a trip to one neighborhood bank branch are not quite over, but they are fading into the financial ...