E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

According to analysts, while Discord has always been popular with the 18-24 age segment as a discussion forum for college matters or gaming, in recent months, a higher age group (25-34 year olds) has ...

The future of finance will be shaped by those who lead in defining and measuring the human-AI relationship. BMO is starting ...

A customer can express what they feel, but the second a server does it, they risk having a manager being called to the table, ...

Mobile messaging is now central to how most brands communicate with customers. It allows businesses to offer two-way, ...

The Rail Customer Coalition, which represents the manufacturing, agriculture, and energy industries, has told federal regulators that Union Pacific’s proposed acquisition of Norfolk Southern will ...

A former Evansville banker has been sentenced to federal prison for stealing more than $158,000 from customer accounts, ...

Cayman Airways Limited (CAL) won Gold in three categories of Best of Cayman Islands Awards 2025: ‘Best Customer Service’, a new category, as ...