Atlassian said the decision reflects the company’s core philosophy. “The decision to EOL Data Center products is core to ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Coinbase’s CBO sees stablecoins, TradFi bridges, and global expansion as the keys to making Coinbase the backbone of digital ...

Mystery Shop finalist says customers like to shop at convenience stores where they’re well known, treated well ...

The idea of productivity is fairly simple: generate as much output as possible with minimum input. And yet for every single ...

CX personalization has become a core driver of customer experience, helping brands build customer loyalty, spark engagement and stand out in competitive markets. By anticipating customer needs and ...

METAP Region at Zoom says intelligent systems can initiate helpful comms through the customer's preferred channel at the ...