For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

First City Monument Bank, one of Nigeria’s leading customer-focused financial institutions, has entered into a strategic ...

AI agents thrive when trust is designed in from the start, says vice president of product management at NICE, Neeraj Verma.

The 2025 CX Landscape Report highlights AI’s role in delivering clear benefits in operational efficiency and elevating ...

An effective digital experience is enabled by a technology organization that is designed with the primary intention of ...

PracticeSuite, a leading provider of cloud-based practice management and revenue cycle solutions, today announced the successful acquisition of MicroMD, a 40-year-old company with a certified ...

TD Bank, America's Most Convenient Bank®, today announced Marc Womack as Head of U.S. Consumer Deposit and Payment Products.

JP Attueyi is a specialist in enterprise information technology and transformation. At Eko Electricity Distribution Company (EKEDC), Attueyi led the ...

SMS-based multifactor authentication is now so badly compromised that it has become a major vector for fraud. But there's a ...

Market-leading roofing materials distributor ABC Supply Co. served as a pilot partner for the platform and shared the results ...

Gupta joins Pantomath Group with more than 25 years of experience in financial services, retail, and telecom, having led ...