Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction. This commitment has reshaped how we think, operate, and grow—not overnight ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

The companies have signed a new data-sharing agreement that includes an undisclosed pricing structure. Plaid said it will not ...

Modern business is about far more than just selling great products. Being human will help you boost customer loyalty and trust.

Luxury fashion group Kering - owner of the prestigious Gucci, Balenciaga, and Alexander McQueen brands, amongst others - has ...

Reviews from real customers are gold. They really increase sales. They prove that you’re trustworthy. Good reviews help shoppers decide. They help build confidence quickly. Bad reviews offer lessons.

Cracker Barrel restaurants return to their Old Country Store aesthetic as the chain abandons its controversial remodeling ...

Extreme Networks' Platform ONE is scaling, driving longer commitments, higher deferred revenue, and improved customer ...

SMS-based multifactor authentication is now so badly compromised that it has become a major vector for fraud. But there's a ...