Discover how customer feedback shapes product development, drives innovation, and helps brands like Yotpo improve satisfaction and stay competitive.

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in ...

We may receive a commission on purchases made from links. Getting a new TV is a big decision, and there are a lot of factors you need to consider. For one, you'll want to choose a screen that is the ...

After a surge in customer satisfaction with both Canada’s large (Big 5) and midsize banks a year ago, a new J.D. Power study released today reveals a decline among the Big 5 and a widening ...

Delivery company Evri has been crowned the 'worst' parcel firm in the country based on customer satisfaction, for the third year running. More than two in five customers were unhappy with the contact ...

Evri said that "customers continue to trust us" after they were placed joint last in a survey of customer satisfaction amongst delivery firms. Evri and Yodel have the least happy customers when it ...

View post: Oreo’s Holiday Cookie Tin Takes Thanksgiving Flavors in a Whole New Direction—Here’s What’s Inside “The airlines with the worst customer satisfaction share a common pattern: they treat ...

For consumers, big might not always be better when it comes to banking. Customer satisfaction has fallen at Canada’s largest banks, according to a new study, while mid-sized lenders saw their ...

Customers have sounded off about their favorite drive-thrus in the U.S. The 25th Annual Drive-Thru Study, conducted by Intouch Insight and QSR magazine, looked at 165 shops, part of 13 food brands, ...

A new report finds the gap in bank customer satisfaction between Canada’s Big Five banks and mid-sized lenders is widening, with satisfaction at smaller banks rising. A J.D. Power survey finds ...