U.S. Immigration and Customs Enforcement said they plan to establish what they call a “National Call Center” in Nashville.

ICE plans to establish a "National Call Center" to help law enforcement track unaccompanied migrant children for potential ...

OLYMPIA, Wash. - The Washington Employment Security Department (ESD) has announced a change in unemployment benefits call center hours as part of a 90-day pilot project.

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done. Richland County Council discussed the 911 call center in executive session during an ...

The state's employment security department is reducing call center hours to give staff more time to process the claims.

As the second-longest federal government shutdown entered its 27th day, the Washington State Employment Security Department ...

LOUISVILLE, Ky. (WDRB) -- A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country. USA Cares, headquartered in Louisville, is turning ...

LakeComm, Lake County’s new 911 emergency communications center, is officially up and running at the new Regional Operations and Communications Facility in Libertyville. In the last two weeks, ...

Enterprises are clamoring to find real, practical uses for AI. I speak with enterprise executives daily, and most have AI FOMO—they all want to know what we’re hearing from other companies about how ...