Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

WEST PALM BEACH, Fla. (AP) - The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...

Families in Davis School District could soon be getting some relief after a bus system disaster started the school year.

A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...

It’s a system not even a mother — or a transportation director — could love. But the $50,000 Ecotran bus routing program purchased in 1995 by administrators no longer working in the district is what ...

The Palm Beach County School District overpaid for a bus-routing program, failed repeatedly to properly inspect unsafe buses, undertrained drivers and lost track of key financial records during a ...

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

GENEVA, Switzerland--(BUSINESS WIRE)--The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor Program to ...

WEST PALM BEACH — The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school district ...