Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

SpiceWorld 2015 Austin ended this year on three very high notes: additional features for the free Network Monitor, free cloud-based help desk application, and a free concierge service. SpiceWorld by ...

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider arm.

It’s no secret that enterprise personnel no longer work in the same manner as they did in the past. The real mystery is why we keep trying to resolve today’s IT issues with yesterday’s processes and ...

At a time when cloud computing services for productivity tools are gaining steam, you would think that desktop software like Office 2010 would be on a downslide. But Office 2010 is doing just fine ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

I practiced corporate law for 11 years before I transitioned into management (and ultimately taking a big leap into marketing, consulting and startups five or so years later). I'm intimately familiar ...