Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Phenom announced the rollout of LinkedIn CRM Connect, a new integration that unites the Phenom Talent CRM with LinkedIn ...

The intelligent work order system from Wofeng Technology supports all-channel one-stop response. Whether it's customer inquiries via phone, email, or social media, all can be uniformly processed to ...

Realizing it was “inextricably linked to the entire industry,” the portal began investing in tools for all agents, not just ...