Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

For two decades, embattled consumers knew having investigative journalist Jesse Jones on their side could very likely make ...

With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

The Ministry of Higher Education and Scientific Research (MoHESR) held a virtual workshop dedicated to federal universities, as part of its Customer Councils series, to improve the quality, efficiency ...

It’s better to focus on what you know you do best and keep retooling and refining that product or service, even if it means ...

A cheap valuation and strong earnings growth potential could send this cloud communications stock higher in the next three ...

Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

Greater emphasis will be placed on service delivery as the government department formerly known as the Corporate Affairs and ...

No matter how great the returns process is, it can sometimes still be abused, as 93 percent of retailers say return fraud and ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

Today, in the majority of the world's cities, whenever business is discussed, the conversation tends to circle around access ...