Mystery Shop finalist says customers like to shop at convenience stores where they’re well known, treated well ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Contact centers are primary customer touchpoints. Learn how to empower the agents that can deliver great customer experiences ...

HubSpot reports that brands should enhance personalization using AI to meet rising customer expectations and strengthen ...

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

In another tale shared on Reddit, as spotted by DigitalTrends, a person had placed an order with Swiggy Instamart but hadn't received all the items. Using Google to search for "Swiggy customer care ...

Explore the legalities of refusing service to difficult customers. This guide helps business owners understand their rights.

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...