Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration.

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

MILWAUKEE - Contact 6 helped its viewers save more than $110,000 in August 2025. The FOX6 segment resolved 22 cases with ...

Lloyds Bank is warning of a sharp uptick in romance scams targeting older customers with thousands of pounds of savings being ...

Telviva One brings all channels into one intuitive platform, creating a single pane of glass for a frictionless workflow, ...

PALO ALTO, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) ...

Several automakers are issuing recalls for certain vehicle models, according to the National Highway Traffic Safety ...

You can keep it very simple: “I’m not doing design work at all anymore, but there are lots of great designers out there who should be able to handle it. Sorry I can’t help, and good luck with it!” ...

Call Center Coach launches the Servant Leader App-the first system that transforms Servant Leadership from theory into daily execution in contact centers using culture-calibrated AI and real-time ...