Costco has recently introduced new policies that will impact members. Find out what's changed and how it will affect your ...

Use these effective counseling techniques in your conversations with employees to foster understanding, resolve conflicts, ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

DENVER — The Safeway strike affecting 45 stores in Colorado entered its 18th day on Thursday, one day before the Fourth of July, a typically busy holiday for grocery stores. Denver7 found some ...

A new owner of a 2025 Rav4 XLE is offered the same warranty option that everyone who buys a new Toyota is offered, and is unsure whether to accept it or not, despite the prevailing consensus to skip ...

DEAR ABBY: The grocery store a mile from our house has recently gone through a major expansion and upgrade. I have shopped there my entire life. The store has two points of ingress and egress. I have ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

Working with difficult customers can test contractors more than the actual work at hand. One lawn tech showed up to fix a pipe, but when the customer snapped, karma hitched a ride on his hood. You’ll ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Google Cloud announced a significant number ...

Marketers spend a lot of time and money crafting a brand image. The look and feel of the brand is just the beginning. With a largely online buyer journey to contend with, marketers also spend ...