McDonald’s decision to take on the tip credit, and then say nothing else, has generated heavy criticism and a lot of ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

Enterprise Times met with Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic at Genesys Xperience ...

Starbucks CEO Brian Niccol wants to win spending-conscious customers over with great service and beverages, he said Tuesday.

Technology is everywhere. It shapes how people talk, shop, and solve problems. Businesses see this shift each day. Customer service used to mean long phone calls, email chains, or waiting ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five ...

Isle of Man Energy is set to reintroduce a customer service counter, almost two years after it closed. Its face-to-face office was shut in November 2023 with the supplier saying it was adapting to ...

Bottom line: In 2025, trust is cheaper than traffic. By making reassurance visible, answering the question behind the ...

The New York Restaurant Association supports an effort to legalize pooled tipping for workers at counter service restaurants, the head of the organization said Wednesday. A new bill was introduced to ...