Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

SHENZHEN, China, April 14, 2023 /PRNewswire/ -- ICZOOM Group Inc. (Nasdaq: IZM) (the "Company" or "ICZOOM"), a B2B e-commerce trading platform primarily engaged in sales of electronic component ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.