The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

A pair of flaws in Microsoft's Entra ID identity and access management system could have allowed an attacker to gain access ...

Nothing But Net President Bob Cox says he has never seen anything like the channel turmoil that has ensued since Broadcom ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

How to keep choices open, status honest and people available when rails wobble. Dr Gulzar Singh examines how banks can ...

Zapier reports on Agentic AI, a system of interconnected AI agents collaborating to autonomously achieve complex goals with ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The banking industry faces an unprecedented crisis in customer onboarding, particularly around Know Your Customer (KYC) and ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

In the new round of competition in artificial intelligence technology, Shanghai Yili Maizi Information Co., Ltd. recently applied for a patent titled "Intelligent Customer Service System and Method ...

HONG KONG, Sept. 01, 2025 (GLOBE NEWSWIRE) -- GPTBots.ai, a leading enterprise-grade AI agent building platform. Breaking Boundaries in Digital Transformation: How Traditional Manufacturers Are ...